Shipping Policy

INTRODUCTION

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

 

SHIPPING RANGE

- Countries: We currently ship within the United States.

- Future Expansion: Expansion to other shipping areas is being considered.

 

SHIPPING COSTS

- Within the United States: Free shipping on all orders.

- No Hidden Fees: All costs are clearly stated at checkout.

 

PROCESSING & TRANSIT TIME

Please note delivery times are estimates and may vary due to external factors such as weather conditions and transportation problems.

- Order Cut Off: 10PM (GMT-08:00) Pacific Standard Time (Los Angeles).

- Processing Time: Orders are processed within 1-3 days (Mon-Fri).

- Transit Time: 8-15 days (Mon-Fri).

- Total Delivery Time: 9-18 days (Mon-Fri).

 

SHIPPING PROCESS

- Reliable Courier Services: We ship via USPS, DHL and Fedex.

- Insured Shipments: All shipments are insured. Contact our customer support in case of loss or damage during transit. Customer support email, support@sharpertime.com

 

TRACKING INSTRUCTIONS

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order. Customer support email, support@sharpertime.com

 

MULTIPLE & MISSING ITEMS

- Multiple Items: When ordering multiple items they may arrive in different packages and on different days, and each package will have its own tracking number.

- Missing Items: If the package does not arrive within the total delivery time of 9-18 days contact our customer support and we will resolve the problem with a refund or replacement item. Customer support email, support@sharpertime.com

 

RETURN INFORMATION

If approved and if we require you to return the item to us below are 4 things you will need to know and do to complete a return.

1. Packaging: Pack the item in the original packaging with all labels and tags still attached.

2. Shipping: Download and print the pre paid shipping label from the link provided in our email and put it on the package.

3. Cost: The shipping cost is free for the customer and will be paid for by Sharper Time.

4. Processing: All refunds and replacements will be approved and processed via customer support and not when your return item arrives to us, as long as you provide prove of the dispute reason. This will speed up the processing time of the refund or replacement.

5. Return Address: